Privacy Policy

Last Updated: February 19, 2025

Introduction

OppScale Solutions LLC ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with businesses that use our services, visit our website, or communicate with us directly.

Important Note: OppScale Solutions provides technology services to home service businesses (such as HVAC, plumbing, electrical, and other contractors). When you interact with these businesses—such as by calling them, submitting an inquiry, or requesting service—messages you receive are sent on behalf of those businesses using our platform. OppScale Solutions acts as a service provider and does not independently initiate marketing communications to consumers.

Information We Collect

Information Provided by You:

When you interact with a business using OppScale Solutions services, the following information may be collected:

Name
Phone number
Email address
Service request details
Appointment information
Business or company name (if applicable)

Information Collected Automatically:

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Website usage data and analytics

How We Use Information

We use collected information for the following purposes:

Facilitating communication between you and the business you contacted
Appointment scheduling, confirmations, and reminders
Service-related notifications and updates
Customer support and assistance
Platform operations and service improvement
Responding to your inquiries and requests
Compliance with legal obligations

SMS Messaging Policy

How SMS Messaging Works:

When you contact a business that uses OppScale Solutions services—by phone, web form, or other means—you may receive SMS messages sent on behalf of that business through our platform. These messages are transactional and service-related, not marketing or promotional.

SMS Consent:

By providing your phone number when contacting a business using our services, you consent to receive SMS messages related to your inquiry, appointment, or service request. Messages are sent on behalf of the business you contacted, using OppScale Solutions technology.

Phone Number Protection:

Phone numbers collected for SMS communication will not be shared with third parties or affiliates for marketing purposes. Your contact information is used solely to facilitate communication with the specific business you contacted.

Types of SMS Communications:

You may receive messages related to:

Appointment confirmations and reminders
Service updates and scheduling
Follow-ups related to your inquiry or service request
Account or service notifications

Message Frequency:

Message frequency varies depending on your interaction with the business and your specific service needs. You may receive multiple messages related to your appointment or service request.

Message & Data Rates:

Message and data rates may apply based on your mobile carrier plan. Standard messaging rates from your carrier will apply to all SMS communications. OppScale Solutions does not charge for messages, but your carrier's rates apply.

Opt-Out Instructions:

You may opt out of SMS communications at any time by replying STOP to any message. You may reply HELP for assistance. Opting out will stop messages sent on behalf of the business through our platform.

Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect personal information from unauthorized access, use, or disclosure. These measures include:

Encrypted data transmission
Secure server infrastructure
Access controls and authentication
Regular security assessments

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.

Data Sharing Statement

OppScale Solutions does not sell, rent, or trade personal data to third parties. We may share information only in the following circumstances:

With the business you contacted (the business owns the customer relationship)
With service providers who assist in platform operations (under strict confidentiality agreements)
When required by law or legal process
To protect our rights, property, or safety
With your explicit consent

We do not share SMS opt-in data with third parties for marketing purposes.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required to provide services to the businesses using our platform, unless a longer retention period is required or permitted by law.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Access to your personal information
Correction of inaccurate information
Deletion of your information
Opt-out of SMS communications (reply STOP)

To exercise these rights or for questions about how a specific business is using your information, please contact that business directly. For questions about OppScale Solutions' data practices, contact us at the information below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

OppScale Solutions LLC
Pennsylvania, United States
Email: chad@oppscalesolutions.com

For compliance or privacy-related inquiries, please email chad@oppscalesolutions.com.